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      1. FAQ
      2. Gym

      How do I access the 24/7 gyms outside of staffed hours?

      It’s really simple! If you’re a Platinum or Extra member, you can access our gyms 24/7, even when there’s no staff on site.

      Here’s how:
      1. Go to the gym’s main door.
      2. Scan your keycard or wristband on the reader at the entrance.
      3. The door will automatically unlock.

      Here are a few things to check if it doesn’t work. In your Member Area:
      • Make sure your membership is active (and has not expired).
      • Make sure your payments are up to date.

      If your keycard is not working, it might be demagnetized or deactivated. If your access is blocked, look through this article: "Access to the 24/7 gym is blocked. What should I do?"
       

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