Gym

Discover how our gyms work.

• Why doesn't my access card work if I leave the gym and want to come back shortly after?
• Why was my credit card payment declined?
• Is my gym open 24/7?
• Does my gym has wifi?
• When can I try Éconofitness for free?
• How do group fitness classes work?
• Do you offer personal training services?
• Do I always need to bring my keycard?
• Can I try out Éconofitness?
• Can I really share my keycard with my friends?
• Can my children come to the gym with me?
• How does the 30-Minute Express Circuit work?
• What should I wear to work out?
• What should I bring to the gym?
• What’s the minimum age to become a member?
• What are the rules for tanning?
• What services or programs are offered?
• Do you manage traffic at the gym?
• Do you offer VELOCYCLE (indoor cycling) classes?
• Do you offer a daycare service?
• Is there a scale available?
• What is the Abs and Glutes Zone?
• How do the showers and changing rooms work?
• What is a Platinum Workout Zone ?
• Are there women-only Platinum Workout Zones?
• The 24/7 gym access is blocked. What should I do?
• What are the gym’s rules?
• What is the Platinum Recovery Zone?
• What kinds of fitness group classes are offered?
• I have a suggestion. What’s the best way to share it with you?
• Am I allowed to use my phone at the gym?
• How long does it take to repair a machine?
• How do I access the 24/7 gyms outside of staffed hours?
• Are gyms open on public holidays?
• I would like to access the camera footage. How can I do that?
• How do I request an interview?