There are several reasons why your card might not be working. Here’s how to check:
1 – Is my membership active and are my payments up to date?
Log in to your Member Area (under the “My Membership” and “My Payments” tabs) to check if:
- Your membership is still active (not expired or cancelled)
- You don’t have any outstanding balance to settle
If everything looks good here, move on to the next step!
2 – Is my access card in good condition?
Your card may be demagnetized or damaged. If you think that might be the case:
- Visit the gym during staffed hours so we can test your card or replace it for free if needed
- Check the schedule here: Find your gym
3 – What if my card still doesn’t work?
If you’ve gone through all these steps and your card still isn’t working, contact our Member Services team.
We’re here to help!
Can't find the answer to your question? Contact us.